What Is Heel Bursitis?
Heel bursitis is inflammation of a bursa, which is a small fluid-filled sac that reduces friction between bones, tendons, muscles, and skin. Around the heel, the bursa helps soft tissue glide as the ankle moves.
The most common form is retrocalcaneal bursitis, which affects the bursa between the heel bone, called the calcaneus, and the Achilles tendon. This is why it is sometimes called Achilles tendon bursitis or ankle bursitis. Another type, subcutaneous calcaneal bursitis, affects the bursa between the skin and the Achilles tendon at the back of the heel.
When either area becomes irritated, the back of the heel may become painful, swollen, tender, warm, red, stiff, or sensitive to shoe pressure.

The Heel Bursa, Achilles Tendon, And Calcaneus
The back of the heel is a tight working space. The Achilles tendon attaches to the calcaneus, the heel bone. A small bursa sits between the tendon and bone to reduce friction as you walk, climb stairs, run, jump, or rise onto your toes.
When this bursa is irritated, the area may hurt directly behind the heel or slightly above the heel where the Achilles tendon passes. A second superficial bursa can also become irritated by pressure between the skin and the back of the shoe.
Why shoe pressure matters
A stiff heel counter, tight shoe back, or rubbing over a bony bump can keep compressing the inflamed area. If the shoe problem is not corrected, symptoms may return even after rest helps temporarily.
Back-of-heel pain that is swollen, warm, red, or worse in shoes should be evaluated. Heel bursitis can overlap with Achilles tendon problems, Haglund's deformity, gout, arthritis, fracture, or infection.
Book An AppointmentSymptoms Of Heel Bursitis
Symptoms may come on suddenly after activity or slowly after repeated shoe pressure, overuse, or irritation. Pain can affect daily walking, exercise, work on your feet, or even the ability to wear closed-back shoes.
- Pain at the back of the heel or behind the ankle.
- Swelling around the back of the heel.
- Tenderness when the area is touched or squeezed.
- Warmth or redness over the painful area.
- Pain that worsens with walking, running, stairs, or jumping.
- Pain when standing on tiptoes or pushing off.
- Stiffness, limping, or reduced ankle motion.
- Rubbing or pressure pain from shoes.
- A visible bump or irritated area near the Achilles insertion.
- Symptoms that improve with rest but return when activity resumes.
If fever, spreading redness, drainage, open skin, or severe warmth is present, infection must be considered. This is especially important for patients with diabetes, immune compromise, or circulation problems.
What Causes Heel Bursitis?
Heel bursitis develops when the bursa becomes irritated from friction, pressure, repetitive motion, trauma, inflammation, or infection.
Overuse and activity changes
- Running, jumping, hiking, climbing stairs, or repetitive push-off.
- Standing or walking for long periods on hard surfaces.
- Suddenly increasing mileage, intensity, hills, sports, or workouts.
- Returning to activity too quickly after a break.
- Not warming up or stretching before activity.
Shoes, pressure, and mechanics
- Tight shoes or a stiff heel counter rubbing the back of the heel.
- New footwear that changes pressure near the Achilles tendon.
- Poor shoe fit, worn-out shoes, or lack of heel cushioning.
- Achilles tendon tightness or calf tightness increasing pull at the heel.
- Haglund's deformity or a prominent heel bone creating extra shoe pressure.
Medical and inflammatory causes
- Inflammatory arthritis, including rheumatoid, psoriatic, reactive, or ankylosing spondylitis-related disease.
- Gout or pseudogout, which can create crystal-related inflammation.
- Osteoarthritis or trauma near the heel.
- Bacterial infection of the bursa, also called septic bursitis.
- Diabetes, immune problems, or open skin that raises concern for infection.
How Heel Bursitis Is Diagnosed
Diagnosis starts with a history and physical exam. A podiatrist will ask where the pain is, when it started, what shoes you wear, whether activity recently changed, whether the area is warm or red, and whether you have diabetes, arthritis, gout, or signs of infection.
What the exam may check
- Swelling, warmth, redness, tenderness, and skin irritation at the back of the heel.
- Pain with shoe pressure, walking, heel raise, toe standing, or ankle motion.
- Achilles tendon tenderness, tightness, thickening, or weakness.
- Heel bone shape, Haglund's deformity, and shoe rubbing patterns.
- Range of motion, gait, arch mechanics, and calf flexibility.
Testing that may be used
- X-rays: may show heel bone shape, spurs, arthritis, fracture, calcification, or Haglund's deformity.
- Ultrasound: may show bursa swelling, Achilles tendon irritation, soft tissue inflammation, or fluid.
- MRI: may help when the diagnosis is unclear or when Achilles injury, stress fracture, deep inflammation, or other causes need to be ruled out.
- Bursal aspiration: may be used if infection or crystal disease is suspected. Fluid can be tested for bacteria or crystals.
- Lab testing: may be considered when inflammatory arthritis, gout, infection, or systemic disease is part of the concern.
Heel bursitis is sometimes mistaken for Achilles tendonitis because both can cause pain behind the heel. They can also happen together, so the exam should look at both the bursa and the tendon.
Conditions That Can Mimic Heel Bursitis
Back-of-heel pain can come from several different problems. Treating heel bursitis as a simple shoe irritation when the real problem is tendon injury, inflammatory disease, or infection can delay recovery.
- Achilles tendonitis or Achilles tendinopathy.
- Haglund's deformity and shoe pressure over a bony bump.
- Heel spurs or calcaneal irritation.
- Plantar fasciitis or bottom-of-heel pain.
- Gout or crystal-related inflammation.
- Foot and ankle arthritis or inflammatory joint disease.
- Stress fracture, trauma, or bone injury.
- Foot infection or septic bursitis.
The location of pain, warmth, swelling, activity pattern, shoe pressure, and medical history help separate these causes.
Heel bursitis treatment should match the cause. Rest alone may not hold if tight shoes, Achilles tightness, Haglund's deformity, inflammatory arthritis, gout, or infection keeps driving the irritation.
Schedule EvaluationTreatment For Heel Bursitis
Treatment focuses on calming inflammation, reducing friction, protecting the bursa, correcting shoe pressure, and gradually restoring comfortable movement.
Early and conservative care
- Rest from activities that trigger pain, including running, jumping, hills, or prolonged standing.
- Ice wrapped in a towel for short sessions when inflammation is new or flared.
- Elevation when swelling is present.
- Anti-inflammatory medication when safe and medically appropriate.
- Temporary activity changes such as cycling or swimming instead of impact exercise.
- A gradual return to walking, running, sports, or work demands once pain is controlled.
Shoe changes, padding, and orthotics
Footwear changes can be critical. Shoes with a soft heel counter, better heel cushioning, more room behind the heel, or a U-shaped or V-shaped back collar may reduce rubbing. Heel lifts, heel cups, padding, or custom orthotics may reduce strain through the Achilles tendon and back of the heel.
Physical therapy and stretching
Physical therapy may include calf stretching, Achilles tendon loading work, ankle mobility, strengthening, gait changes, and return-to-activity guidance. Stretching and strengthening can reduce pressure on the bursa and lower the chance of repeat flare-ups.
Injections, antibiotics, and advanced care
A corticosteroid injection may be considered in selected cases, but injections near the Achilles tendon must be handled carefully. If infection is suspected, antibiotics and possible bursal fluid testing may be needed. If gout, arthritis, or another inflammatory condition is involved, treatment should also address that underlying disease.
When Surgery May Be Needed
Surgery is rarely needed for heel bursitis. It may be considered when symptoms remain severe after months of appropriate conservative care, when a persistent bony prominence keeps irritating the area, or when chronic bursitis does not respond to shoe changes, therapy, orthotics, medication, and activity modification.
A bursectomy removes the painful inflamed bursa. If Haglund's deformity or another structural problem is part of the cause, the surgical plan may also address the bone prominence or related Achilles tendon irritation.
Recovery depends on the exact procedure, tissue involvement, and whether the Achilles tendon or heel bone also needs treatment. Protected weightbearing and physical therapy may be part of recovery.
Prevention And Long-Term Management
Heel bursitis can return if the same pressure or activity pattern remains. Prevention focuses on reducing repeated friction and avoiding abrupt overload.
- Wear supportive shoes that fit well around the heel.
- Avoid stiff heel counters that rub the back of the heel.
- Replace worn-out shoes before they lose support or cushioning.
- Warm up before exercise and increase activity gradually.
- Stretch the calves and Achilles tendon appropriately.
- Use heel lifts, pads, or orthotics when recommended.
- Avoid repeatedly pushing through back-of-heel pain.
- Use lower-impact training during flare-ups.
- Address Haglund's deformity, Achilles tendon tightness, gout, arthritis, or infection risk early.
Heel Bursitis Care In Lenexa And Greater Kansas City
Jayhawk Foot & Ankle Clinic evaluates back-of-heel pain, retrocalcaneal bursitis, shoe pressure pain, Achilles-area swelling, and painful heel inflammation for patients in Lenexa and the greater Kansas City area.
If your heel pain keeps returning, limits walking, gets worse in shoes, follows a training change, or comes with warmth, redness, swelling, diabetes, gout, or arthritis concerns, a focused podiatry exam can help identify the cause and build the right treatment plan.